Documents

PRIVACY POLICY

INTRODUCTION

Seline Clinic L.L.C (“we,” “our,” “us”) is committed to respecting your privacy and complying with applicable data protection laws.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

By using our website or services, you agree to the practices described in this policy.

OUR DETAILS

Business Name: Seline Clinic L.L.C

License Authority: Dubai Health Authority (DHA)

Address: 623 Jumeira St - Umm Suqeim - Umm Suqeim 1 - Dubai

Contact Email: info@seline.ae

Contact Number: 800 735463

Data Controller: Seline Clinic L.L.C

THIRD-PARTY LINKS

Our website may contain links to third-party websites or plugins. We do not control these external websites and are not responsible for their privacy practices.

WHAT PERSONAL INFORMATION WE COLLECT ABOUT YOU

• Full name, gender, date of birth, nationality
• Emirates ID, passport number, or government-issued ID
• Contact details (address, phone number, email)
• Medical history, current health conditions, treatment records
• Appointment and treatment preferences
• Insurance details (if applicable)
• Billing and payment information
• Consent forms and agreements
• Photos or videos for documentation (with consent)
• IP address and device identifiers

HOW WE COLLECT YOUR PERSONAL INFORMATION

• In-clinic registration and consultations
• Online booking and inquiry forms
• Phone, WhatsApp, or email communications
• Third-party providers (insurance, labs)
• Website cookies and digital tools

PURPOSES FOR WHICH WE USE YOUR PERSONAL INFORMATION

• Diagnosis, treatment, and medical care
• Appointment management (booking, rescheduling, reminders)
• Compliance with DHA and UAE laws
• Billing and insurance claims
• Internal audits, research, and quality improvement
• Patient satisfaction and safety assessments
• Security and fraud prevention
• Marketing and communications (with your consent)

MARKETING AND ADVERTISING

With your consent, we may use your personal data for marketing communications and to enhance your experience. You can opt out anytime (see "How to Opt-Out").

SHARING PERSONAL DATA

Your data may be shared with:

• DHA or UAE regulatory authorities
• Insurance providers or TPAs (if applicable)
• Labs, IT vendors, and payment processors
• Internal staff and medical consultants
• Other agents or service providers involved in your care
• All third-party partners are required to maintain confidentiality and data protection standards.

HOW TO OPT-OUT

You may opt out of non-essential communications by:

• Clicking “unsubscribe” in emails
• Replying “STOP” to SMS
• Emailing info@seline.ae / call@seline.ae / service@seline.ae

LIMITING DATA COLLECTION AND DEVICE ACCESS

You can manage data collection by:

• Disabling cookies or using "Do Not Track" browser settings
• Refusing access to your device's GPS, camera, or microphone (unless required for teleconsultation with consent)

CHANGE OF PURPOSE

We will only use your data for the purposes described here unless we notify you of a new compatible purpose.

INTERNATIONAL SHARING AND LEGAL OBLIGATIONS

We may share personal data:

• Within Seline Clinic or affiliated entities (if legally permitted)
• With agents or providers supporting patient care
• With your consent, for anonymized marketing content (before/after photos)
• To comply with legal obligations or in business transfers (mergers)

YOUR RIGHTS IN RELATION TO OUR USE OF YOUR PERSONAL INFORMATION

You have the right to:

• Access your personal data
• Request corrections to inaccurate or outdated data
• Withdraw consent (for non-medical uses)
• Request deletion of non-mandatory data (where legally allowed)
• File a complaint with DHA or appropriate authorities
• To exercise your rights, contact info@seline.ae or service@seline.ae

HOW LONG WE KEEP YOUR PERSONAL INFORMATION

Data is retained per UAE law and DHA guidelines:

• Medical records: Minimum 25 years
• Marketing consent: Until withdrawn
• Billing/invoice data: As per UAE VAT/tax rules

HOW WE SECURE YOUR PERSONAL INFORMATION

We implement strong safeguards including:

• Secure EMR systems
• Access controls and encryption
• Staff confidentiality agreements and training
• Routine audits and IT security protocols

CHANGES TO THIS PRIVACY NOTICE

This policy may be updated periodically. Updates will be posted on our website with the new effective date. Please review it regularly.